VetSpecs in Chatham, Ontario - My Delorean

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I purchased a VM8 4 years ago, and it has been nothing but a money pit. I call it the Delorean because it looks great, but is always breaking down.

I have had countless experiences with customer service, always getting the same 'your item is no longer under warranty' issue. While it was under warranty, I had to replace 4/5 modules- that's in the first year! Should have known it then. Since then I have replaced the capnography module twice, the ECG module 3 times and the pulse ox 3 times and the blood pressure module once, then I just left it when it broke again.

They gave me a 1/2 price deal the first time, then gave me the 'special' price the 2nd time. I'm pretty well resolved to sending it to the junkyard as it's just costing me money.

Reason of review: Bad quality.

Monetary Loss: $8000.

Comments

Anonymous
#1370284

I agree, why I went to cardell

VetSpecs make inferior products!

1 comment

We purchased a VSM7, veterinary blood pressure monitor, from VetSpecs only to have it consistently breakdown. After repeated complaints we received an "upgrade" to a VSM8 which is also always broken.

We spent $700 in one year to purchase new parts for the VSM8 and it still does not work. I contacted Casey at VetSpecs and was told that the VSM7 they manufactured was so inferior they pulled it from the market. I was also told that the $700 we spent on replacement parts was twice the normal amount for the average VSM8 owner. When I inquired about a "free" replacement part in order to get our VSM8 up and running Casey informed me that they would do nothing to help us ever.

When I suggested that I may resort to a negative online posting about VetSpecs he encouraged me!

He said "We have so many negative reviews about us one more will not hurt". This company is a nightmare-do not buy their products EVER!!!

Comments

Anonymous
Baltimore, Maryland, United States #1103410

i repair monitoring equipment, vet specs is a joke, their sensors, leads etc for the vsm8 and maybe other models have chips in the plugs so that they cannot be used anywhere else & when the wires break, replacement sensors are only available from them. AND...they are poorly made to start with.

i do not recommend their products to my clients.

Midmark and Smiths are buying up other mfrs too and the market will probably be dominated by a few co's raising prices by eliminating competition. "competition is a sin" JD Rockefeller (Standard Oil monopolist)

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